Responsibilities
Director of Quality Assurance Management Unit
The Director of the Quality Assurance Management Unit is responsible for promoting and maintaining high standards of quality, patient safety, and continuous improvement across all services at Ruhengeri Level Two Teaching Hospital (RL2TH). The unit ensures that healthcare services are delivered in accordance with national and international quality standards, enhancing patient outcomes and institutional performance. Core Responsibilities Quality Improvement and Performance Monitoring Coordinates quality improvement initiatives and monitors key performance indicators to enhance service delivery and patient satisfaction. Patient Safety and Risk Management Promotes a culture of patient safety by identifying risks, implementing preventive measures, and ensuring compliance with safety protocols. Standards Compliance and Accreditation Ensures adherence to healthcare regulations, policies, and accreditation requirements while supporting the hospital's quality certification efforts. Clinical Audits and Quality Assessments Conducts regular audits, assessments, and evaluations to identify gaps and recommend corrective actions for continuous improvement. Policy Development and Implementation Develops and oversees the implementation of quality management policies, procedures, and guidelines across all departments. Capacity Building and Staff Awareness Organizes training and awareness programs to strengthen staff knowledge and commitment to quality improvement and patient-centered care. Monitoring Patient Feedback and Satisfaction Coordinates the collection and analysis of patient feedback to improve healthcare experiences and service quality. Through effective leadership, monitoring, and continuous improvement initiatives, the Director of Quality Assurance Management Unit ensures that RL2TH delivers safe, efficient, and high-quality healthcare services while fostering a culture of excellence and accountability.
Mrs INGABIRE Agnes
Director of Quality Assuarence Management Unit
Medical Doctor and Holder of a Masters Degree in Public Health, International Health Specialization, Dr Muhire Philbert is Currently a Director General of Ruhengeri Referral Hospital since January 2019. He is a certified public health leader by University of Washington, School of Public Policy and Governance through International Program in Public Health Leadrship. He is also pursuing a Masters in Business Administration, Global Health Care Management at UCAM University in Spain.
He has served as a Director General of Rwamagana Provincial Hospital from January 2016 to December 2018. Between June 2015 and December 2016, He was leading Pediatric HIV Program in Rwanda Biomedical Centre. With extensive experience in HIV Care and treatment, He has been a National Mentor in HIV Care and treatment for four years after serving as a Medical Officer in Different District Hospitals in Rwanda.
Dr MUHIRE Philbert is a committed Health care leader and always open for constructive ideas in terms of health planning, clinical research, disease prevention, primary health care provision and High Tech in Medical care. His areas of research are predominantly Maternal Newborn and Child health and HIV.